Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Unitedne products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact us at +86 136 9985 2525 or email support@unitedne.com to obtain your return label and return address. Please quote your order number and the item that you would like to return, and we will inform you of the next steps upon receipt of your request.

Return Warehouse Address:
Unit 70C, Building B, Xingfu Jiayuan (Buildings A, B, C, and D), No. 5 Jieweitang 1st Lane, Shahao Community, Shajing Subdistrict, Bao'an District, Shenzhen
Contact Number: +86 136 9985 2525

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@unitedne.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@unitedne.com with the subject line: MISSING ITEM along with your order number.